Archive for February 18, 2014

Quantitative Customer

February 18, 2014

Thus, we can say that the analysis of sales in terms of new and existing customers using very often – or rather, almost always. This issue is a mandatory component of the general scheme of analysis. The very same question in the immediate work can be formulated in different ways. For example, who "often buy", "Who is the greatest buys "on the number of purchases (transactions), who" buy more "on income, profit, etc. But the first and most important question – it's sales. In other cases, if possible, contribution margin is calculated. And in the third stage considers the quantitative characteristics, such as the number of transactions, purchases, shipments, payments, etc. But when processing the available data inevitably appears a technical problem – and how determine who is a new client, who is old? And anyway, at what point we can assume that the buyer is already a customer? And what's old client – which bought the once upon a time, or who buys all the time? For example, a customer can be considered a customer who shipped the goods, but have not received the money for it? On the other hand, got the money, but not yet shipped the goods to him? Or – can it be considered a client company with whom a contract, but which has not had a service? This article provides an overview of how this distinction. To date, there are two such ways. We call them "short" and "detailed" short way to distinguish between new and old In this case, customers 'new' customer is the one who paid for the first time.

Repertoire Learning

February 12, 2014

Learning of triple loop is a transformative experience in which a change occurs in the point of view of the ward upon itself, learning means a personal transformation. The learning model of coaching, based on the work of Kolb and Argyris focuses on the experience that considers learning as a process concerned or mounted on an activity, a look back from the critical perspective and the determination of what is useful to remember and use to perform another action. Fashion model summarizes is (((((next: a) experiment activity with new techniques, b) share activity describing it, c) processing activity to identify common themes, d) generalized experience form principles and guidelines to real life situations and e) apply what you’ve learned to another situation. Although these models can guide the learning process, depart base behavior that should be improve or enhance previously identified. Another useful model for learning a new technique or ability in a coaching situation consists in identifying the elements in specific conduct to improve or enhance, it consists of five steps: 1) recognize that the current way of doing things is inadequate, 2) identify the behaviors involved in the new technique or capacity, 3) practice these behaviors (4) find and facilitate Feedback on staff performance and 5) integrate behaviors in the Repertoire of techniques and capabilities. Many writers such as Terry Nielsen offer more in-depth analysis.

Zeus and Skiffington (2002), presented a model presented the model called model of learning for tutors, structured in seven steps: 1st step: recognize and specify the behavior to improve or enhance. 2nd step: determine the methods and style of learning preferred by the ward. Step 3 analyse the obstacles to learning. Step 4: understand and develop strategies to implement new behaviors and techniques. 5 Th step: practice the new behaviors and techniques. Step 6: find and facilitate Feedback on performance, and 7th step: generalize and transfer learning to other situations. Some authors raise that in addition to the learning models presented above, humans also have preferred learning styles.